SENTARA RMH MEDICAL CENTER
2010 HEALTH CAMPUS DRIVE, HARRISONBURG, VA, 22801 · (540) 689-1000
CMS facility ID 490004
How this hospital compares, by group
Counts published by CMS: how many of its measures were better, no different, or worse than the national average.
| Group | Better | No different | Worse | Measures reported |
|---|---|---|---|---|
| Mortality | 1 | 7 | 0 | 8 |
| Safety | 2 | 5 | 0 | 7 |
| Readmission | 0 | 10 | 1 | 11 |
"Compared to National" labels are published by CMS itself. This site displays them as issued and does not derive or re-rank them.
Healthcare-associated infections
Infections patients acquired while in hospital. 36 measures.
| Measure | Compared to national | Score | 95% interval | Cases | Period |
|---|---|---|---|---|---|
| Catheter Associated Urinary Tract Infections (ICU + select Wards) | No different from national | 0.278 | — | — | 2024-10-01 → 2025-09-30 |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit | No different from national | 0.014 | — | — | 2024-10-01 → 2025-09-30 |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days | No different from national | 4306 | — | — | 2024-10-01 → 2025-09-30 |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases | No different from national | 1 | — | — | 2024-10-01 → 2025-09-30 |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases | No different from national | 3.594 | — | — | 2024-10-01 → 2025-09-30 |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit | No different from national | 1.372 | — | — | 2024-10-01 → 2025-09-30 |
| Central Line Associated Bloodstream Infection (ICU + select Wards) | Better than the National Benchmark | 0 | — | — | 2024-10-01 → 2025-09-30 |
| Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit | Better than the National Benchmark | Not reported | — | — | 2024-10-01 → 2025-09-30 |
| Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases | Better than the National Benchmark | 0 | — | — | 2024-10-01 → 2025-09-30 |
| Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases | Better than the National Benchmark | 3.289 | — | — | 2024-10-01 → 2025-09-30 |
| Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit | Better than the National Benchmark | 0.911 | — | — | 2024-10-01 → 2025-09-30 |
| Central Line Associated Bloodstream Infection: Number of Device Days | Better than the National Benchmark | 4171 | — | — | 2024-10-01 → 2025-09-30 |
| Clostridium Difficile (C.Diff) | Better than the National Benchmark | 0.16 | — | — | 2024-10-01 → 2025-09-30 |
| Clostridium Difficile (C.Diff): Lower Confidence Limit | Better than the National Benchmark | 0.051 | — | — | 2024-10-01 → 2025-09-30 |
| Clostridium Difficile (C.Diff): Observed Cases | Better than the National Benchmark | 4 | — | — | 2024-10-01 → 2025-09-30 |
| Clostridium Difficile (C.Diff): Patient Days | Better than the National Benchmark | 49799 | — | — | 2024-10-01 → 2025-09-30 |
| Clostridium Difficile (C.Diff): Predicted Cases | Better than the National Benchmark | 24.949 | — | — | 2024-10-01 → 2025-09-30 |
| Clostridium Difficile (C.Diff): Upper Confidence Limit | Better than the National Benchmark | 0.387 | — | — | 2024-10-01 → 2025-09-30 |
| MRSA Bacteremia | No different from national | 0 | — | — | 2024-10-01 → 2025-09-30 |
| MRSA Bacteremia: Lower Confidence Limit | No different from national | Not reported | — | — | 2024-10-01 → 2025-09-30 |
| MRSA Bacteremia: Observed Cases | No different from national | 0 | — | — | 2024-10-01 → 2025-09-30 |
| MRSA Bacteremia: Patient Days | No different from national | 52407 | — | — | 2024-10-01 → 2025-09-30 |
| MRSA Bacteremia: Predicted Cases | No different from national | 2.303 | — | — | 2024-10-01 → 2025-09-30 |
| MRSA Bacteremia: Upper Confidence Limit | No different from national | 1.301 | — | — | 2024-10-01 → 2025-09-30 |
| SSI - Abdominal Hysterectomy | — | Not reported | — | — | 2024-10-01 → 2025-09-30 |
| SSI - Abdominal Hysterectomy: Lower Confidence Limit | — | Not reported | — | — | 2024-10-01 → 2025-09-30 |
| SSI - Abdominal Hysterectomy: Number of Procedures | — | 16 | — | — | 2024-10-01 → 2025-09-30 |
| SSI - Abdominal Hysterectomy: Observed Cases | — | 0 | — | — | 2024-10-01 → 2025-09-30 |
| SSI - Abdominal Hysterectomy: Predicted Cases | — | 0.119 | — | — | 2024-10-01 → 2025-09-30 |
| SSI - Abdominal Hysterectomy: Upper Confidence Limit | — | Not reported | — | — | 2024-10-01 → 2025-09-30 |
| SSI - Colon Surgery | No different from national | 0 | — | — | 2024-10-01 → 2025-09-30 |
| SSI - Colon Surgery: Lower Confidence Limit | No different from national | Not reported | — | — | 2024-10-01 → 2025-09-30 |
| SSI - Colon Surgery: Number of Procedures | No different from national | 84 | — | — | 2024-10-01 → 2025-09-30 |
| SSI - Colon Surgery: Observed Cases | No different from national | 0 | — | — | 2024-10-01 → 2025-09-30 |
| SSI - Colon Surgery: Predicted Cases | No different from national | 2.168 | — | — | 2024-10-01 → 2025-09-30 |
| SSI - Colon Surgery: Upper Confidence Limit | No different from national | 1.382 | — | — | 2024-10-01 → 2025-09-30 |
Complications and deaths
Rates of death and serious complications for common conditions, compared with the national average. 20 measures.
| Measure | Compared to national | Score | 95% interval | Cases | Period |
|---|---|---|---|---|---|
| Abdominopelvic accidental puncture or laceration rate | No different from national | 1.12 | 0.12 – 2.12 | 889 | 2022-07-01 → 2024-06-30 |
| CMS Medicare PSI 90: Patient safety and adverse events composite | No different from national | 0.86 | 0.55 – 1.17 | — | 2022-07-01 → 2024-06-30 |
| Death rate among surgical inpatients with serious treatable complications | No different from national | 164.54 | 106.3 – 222.78 | 54 | 2022-07-01 → 2024-06-30 |
| Death rate for CABG surgery patients | No different from national | 2.5 | 1.2 – 5.3 | 97 | 2022-07-01 → 2025-06-30 |
| Death rate for COPD patients | No different from national | 7.3 | 4.6 – 11.3 | 128 | 2022-07-01 → 2025-06-30 |
| Death rate for heart attack patients | No different from national | 10.1 | 7.5 – 13.2 | 214 | 2022-07-01 → 2025-06-30 |
| Death rate for heart failure patients | No different from national | 11.1 | 7.7 – 15.9 | 841 | 2022-07-01 → 2025-06-30 |
| Death rate for pneumonia patients | No different from national | 13 | 8.9 – 17.7 | 704 | 2022-07-01 → 2025-06-30 |
| Death rate for stroke patients | No different from national | 11.1 | 8 – 15.6 | 211 | 2023-07-01 → 2025-06-30 |
| Hybrid Hospital-Wide All-Cause Risk Standardized Mortality Rate | Better Than the National Rate | 2.7 | 2.4 – 3.4 | 2,966 | 2024-07-01 → 2025-06-30 |
| Iatrogenic pneumothorax rate | No different from national | 0.18 | 0 – 0.37 | 7,220 | 2022-07-01 → 2024-06-30 |
| In-hospital fall-associated fracture rate | No different from national | 0.25 | 0.06 – 0.44 | 7,316 | 2022-07-01 → 2024-06-30 |
| Perioperative pulmonary embolism or deep vein thrombosis rate | No different from national | 3.89 | 1.78 – 6 | 1,330 | 2022-07-01 → 2024-06-30 |
| Postoperative acute kidney injury requiring dialysis rate | No different from national | 1.32 | 0 – 2.86 | 431 | 2022-07-01 → 2024-06-30 |
| Postoperative hemorrhage or hematoma rate | No different from national | 2.95 | 1.47 – 4.44 | 1,194 | 2022-07-01 → 2024-06-30 |
| Postoperative respiratory failure rate | No different from national | 6.13 | 0 – 12.55 | 422 | 2022-07-01 → 2024-06-30 |
| Postoperative sepsis rate | No different from national | 4.68 | 0.9 – 8.46 | 412 | 2022-07-01 → 2024-06-30 |
| Postoperative wound dehiscence rate | No different from national | 1.97 | 0.49 – 3.45 | 194 | 2022-07-01 → 2024-06-30 |
| Pressure ulcer rate | No different from national | 0.5 | 0 – 1.15 | 6,031 | 2022-07-01 → 2024-06-30 |
| Rate of complications for hip/knee replacement patients | No different from national | 3.9 | 2.1 – 7 | 40 | 2023-04-01 → 2025-03-31 |
Medicare spending per beneficiary
What Medicare paid per patient, relative to the national average. This is a Medicare figure — not what a patient pays. 1 measures.
| Measure | Compared to national | Score | 95% interval | Cases | Period |
|---|---|---|---|---|---|
| Medicare hospital spending per patient (Medicare Spending per Beneficiary) | — | 0.94 | — | — | 2024-01-01 → 2024-12-31 |
Timely and effective care
How quickly and reliably the hospital delivered recommended care. 30 measures.
| Measure | Compared to national | Score | 95% interval | Cases | Period |
|---|---|---|---|---|---|
| Anticoagulation Therapy for Atrial Fibrillation/FlutterElectronic Clinical Quality Measure | — | Not reported | — | — | 2024-01-01 → 2024-12-31 |
| Antithrombotic Therapy by End of Hospital Day 2Electronic Clinical Quality Measure | — | 96 | — | 125 | 2024-01-01 → 2024-12-31 |
| Appropriate care for severe sepsis and septic shockSepsis Care | — | 73 | — | 225 | 2024-10-01 → 2025-09-30 |
| Average (median) time all patients spent in the emergency department before leaving from the visit, including psychiatric/mental health patients and patients who were transferred to another facility. A lower number of minutes is betterEmergency Department | — | 176 | — | 1,509 | 2024-10-01 → 2025-09-30 |
| Average (median) time patients spent in the emergency department before being transferred to another facility. A lower number of minutes is betterEmergency Department | — | 301 | — | 27 | 2024-10-01 → 2025-09-30 |
| Average (median) time patients spent in the emergency department before leaving from the visit, excluding patients transferred to another facility or psychiatric care/mental health patients. A lower number of minutes is betterEmergency Department | — | 172 | — | 1,422 | 2024-10-01 → 2025-09-30 |
| Average (median) time psychiatric/mental health patients spent in the emergency department before leaving from the visit. A lower number of minutes is betterEmergency Department | — | 276 | — | 62 | 2024-10-01 → 2025-09-30 |
| Discharged on Antithrombotic TherapyElectronic Clinical Quality Measure | — | 98 | — | 135 | 2024-01-01 → 2024-12-31 |
| Emergency department volumeEmergency Department | — | Not reported | — | — | 2024-01-01 → 2024-12-31 |
| Endoscopy/polyp surveillance: appropriate follow-up interval for normal colonoscopy in average risk patientsColonoscopy care | — | 90 | — | 406 | 2024-01-01 → 2024-12-31 |
| Global Malnutrition Composite ScoreElectronic Clinical Quality Measure | — | Not reported | — | — | 2024-01-01 → 2024-12-31 |
| Global Malnutrition Composite Score: Malnutrition Diagnosis DocumentedElectronic Clinical Quality Measure | — | Not reported | — | — | 2024-01-01 → 2024-12-31 |
| Global Malnutrition Composite Score: Malnutrition Risk ScreeningElectronic Clinical Quality Measure | — | Not reported | — | — | 2024-01-01 → 2024-12-31 |
| Global Malnutrition Composite Score: Nutrition AssessmentElectronic Clinical Quality Measure | — | Not reported | — | — | 2024-01-01 → 2024-12-31 |
| Global Malnutrition Composite Score: Nutritional Care PlanElectronic Clinical Quality Measure | — | Not reported | — | — | 2024-01-01 → 2024-12-31 |
| Head CT resultsEmergency Department | — | 52 | — | 25 | 2024-10-01 → 2025-09-30 |
| Healthcare workers given influenza vaccinationHealthcare Personnel Vaccination | — | 86 | — | 2,152 | 2024-10-01 → 2025-03-31 |
| Hospital Harm - Opioid Related Adverse EventsElectronic Clinical Quality Measure | — | Not reported | — | — | 2024-01-01 → 2024-12-31 |
| Hospital Harm - Severe HyperglycemiaElectronic Clinical Quality Measure | — | Not reported | — | — | 2024-01-01 → 2024-12-31 |
| Hospital Harm - Severe HypoglycemiaElectronic Clinical Quality Measure | — | 1 | — | 3,022 | 2024-01-01 → 2024-12-31 |
| Improvement in Patient's Visual Function within 90 Days Following Cataract SurgeryCataract surgery outcome | — | Not reported | — | — | 2024-01-01 → 2024-12-31 |
| Intensive Care Unit Venous Thromboembolism ProphylaxisElectronic Clinical Quality Measure | — | Not reported | — | — | 2024-01-01 → 2024-12-31 |
| Left before being seenEmergency Department | — | 3 | — | 65,780 | 2024-01-01 → 2024-12-31 |
| ST-Segment Elevation Myocardial Infarction (STEMI)Electronic Clinical Quality Measure | — | Not reported | — | — | 2024-01-01 → 2024-12-31 |
| Safe Use of Opioids - Concurrent PrescribingElectronic Clinical Quality Measure | — | 15 | — | 2,416 | 2024-01-01 → 2024-12-31 |
| Septic Shock 3-Hour BundleSepsis Care | — | 82 | — | 82 | 2024-10-01 → 2025-09-30 |
| Septic Shock 6-Hour BundleSepsis Care | — | 80 | — | 46 | 2024-10-01 → 2025-09-30 |
| Severe Sepsis 3-Hour BundleSepsis Care | — | 88 | — | 225 | 2024-10-01 → 2025-09-30 |
| Severe Sepsis 6-Hour BundleSepsis Care | — | 94 | — | 127 | 2024-10-01 → 2025-09-30 |
| Venous Thromboembolism ProphylaxisElectronic Clinical Quality Measure | — | Not reported | — | — | 2024-01-01 → 2024-12-31 |
Unplanned hospital visits
How often patients came back to hospital unexpectedly after discharge. 14 measures.
| Measure | Compared to national | Score | 95% interval | Cases | Period |
|---|---|---|---|---|---|
| Acute Myocardial Infarction (AMI) 30-Day Readmission Rate | No different from national | 13.3 | 10.9 – 16 | 217 | 2023-07-01 → 2025-06-30 |
| Heart failure (HF) 30-Day Readmission Rate | No different from national | 21 | 18.2 – 24 | 992 | 2023-07-01 → 2025-06-30 |
| Hospital return days for heart attack patients | Average Days per 100 Discharges | 11.6 | -23 – 64.5 | 212 | 2022-07-01 → 2025-06-30 |
| Hospital return days for heart failure patients | Average Days per 100 Discharges | 6.5 | -29.3 – 50.7 | 941 | 2022-07-01 → 2025-06-30 |
| Hospital return days for pneumonia patients | Average Days per 100 Discharges | -1.1 | -27.2 – 33.4 | 739 | 2022-07-01 → 2025-06-30 |
| Hybrid Hospital-Wide All-Cause Readmission Measure (HWR) | — | Not reported | — | — | 2024-07-01 → 2025-06-30 |
| Pneumonia (PN) 30-Day Readmission Rate | No different from national | 16.6 | 14.3 – 19.1 | 779 | 2023-07-01 → 2025-06-30 |
| Rate of emergency department (ED) visits for patients receiving outpatient chemotherapy | No different from national | 4.5 | 3.2 – 6.3 | 273 | 2024-01-01 → 2024-12-31 |
| Rate of inpatient admissions for patients receiving outpatient chemotherapy | No different from national | 11.4 | 9 – 14.2 | 273 | 2024-01-01 → 2024-12-31 |
| Rate of readmission after hip/knee replacement | No different from national | 5.1 | 3.3 – 7.6 | 43 | 2023-07-01 → 2025-06-30 |
| Rate of readmission for CABG | No different from national | 12.3 | 9 – 16.5 | 93 | 2023-07-01 → 2025-06-30 |
| Rate of readmission for chronic obstructive pulmonary disease (COPD) patients | No different from national | 19.5 | 16.7 – 22.8 | 204 | 2023-07-01 → 2025-06-30 |
| Rate of unplanned hospital visits after colonoscopy (per 1,000 colonoscopies) | No different from national | 11.8 | 9.4 – 14.9 | 2,629 | 2022-01-01 → 2024-12-31 |
| Ratio of unplanned hospital visits after hospital outpatient surgery | No different from national | 1.1 | 0.9 – 1.3 | 949 | 2024-01-01 → 2024-12-31 |
Score units differ between measures (rates, ratios, and Medicare dollars per beneficiary). Each measure is shown with its own name and reporting period; do not compare scores across measures.
Patient experience (HCAHPS)
Survey responses from patients, as published by CMS. Star ratings are 1–5; a blank means CMS withheld it.
Patients who reported that their room and bathroom were "Always" clean
Not rated| Room was "always" clean | 71% |
|---|
644 completed surveys · response rate 25% · 2024-10-01 → 2025-09-30
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean
Not rated| Room was "sometimes" or "never" clean | 10% |
|---|
644 completed surveys · response rate 25% · 2024-10-01 → 2025-09-30
Patients who reported that their room and bathroom were "Usually" clean
Not rated| Room was "usually" clean | 19% |
|---|
644 completed surveys · response rate 25% · 2024-10-01 → 2025-09-30
Cleanliness - linear mean score
Not ratedNo answer breakdown reported.
644 completed surveys · response rate 25% · 2024-10-01 → 2025-09-30
Cleanliness - star rating
3 / 5 — Rating 3 of 5No answer breakdown reported.
644 completed surveys · response rate 25% · 2024-10-01 → 2025-09-30
Patients who reported that their nurses "Always" communicated well
Not rated| Nurses "always" communicated well | 79% |
|---|
644 completed surveys · response rate 25% · 2024-10-01 → 2025-09-30
Nurse communication - linear mean score
Not ratedNo answer breakdown reported.
644 completed surveys · response rate 25% · 2024-10-01 → 2025-09-30
Patients who reported that their nurses "Sometimes" or "Never" communicated well
Not rated| Nurses "sometimes" or "never" communicated well | 3% |
|---|
644 completed surveys · response rate 25% · 2024-10-01 → 2025-09-30
Nurse communication - star rating
4 / 5 — Rating 4 of 5No answer breakdown reported.
644 completed surveys · response rate 25% · 2024-10-01 → 2025-09-30
Patients who reported that their nurses "Usually" communicated well
Not rated| Nurses "usually" communicated well | 18% |
|---|
644 completed surveys · response rate 25% · 2024-10-01 → 2025-09-30
Patients who reported that their doctors "Always" communicated well
Not rated| Doctors "always" communicated well | 80% |
|---|
644 completed surveys · response rate 25% · 2024-10-01 → 2025-09-30
Doctor communication - linear mean score
Not ratedNo answer breakdown reported.
644 completed surveys · response rate 25% · 2024-10-01 → 2025-09-30
Patients who reported that their doctors "Sometimes" or "Never" communicated well
Not rated| Doctors "sometimes" or "never" communicated well | 4% |
|---|
644 completed surveys · response rate 25% · 2024-10-01 → 2025-09-30
Doctor communication - star rating
4 / 5 — Rating 4 of 5No answer breakdown reported.
644 completed surveys · response rate 25% · 2024-10-01 → 2025-09-30
Patients who reported that their doctors "Usually" communicated well
Not rated| Doctors "usually" communicated well | 16% |
|---|
644 completed surveys · response rate 25% · 2024-10-01 → 2025-09-30
Patients who reported that staff "Always" explained about medicines before giving it to them
Not rated| Staff "always" explained | 57% |
|---|
644 completed surveys · response rate 25% · 2024-10-01 → 2025-09-30
Communication about medicines - linear mean score
Not ratedNo answer breakdown reported.
644 completed surveys · response rate 25% · 2024-10-01 → 2025-09-30
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them
Not rated| Staff "sometimes" or "never" explained | 22% |
|---|
644 completed surveys · response rate 25% · 2024-10-01 → 2025-09-30
Communication about medicines - star rating
2 / 5 — Rating 2 of 5No answer breakdown reported.
644 completed surveys · response rate 25% · 2024-10-01 → 2025-09-30
Patients who reported that staff "Usually" explained about medicines before giving it to them
Not rated| Staff "usually" explained | 21% |
|---|
644 completed surveys · response rate 25% · 2024-10-01 → 2025-09-30
Discharge information - linear mean score
Not ratedNo answer breakdown reported.
644 completed surveys · response rate 25% · 2024-10-01 → 2025-09-30
Patients who reported that NO, they were not given information about what to do during their recovery at home
Not rated| No, staff "did not" give patients this information | 13% |
|---|
644 completed surveys · response rate 25% · 2024-10-01 → 2025-09-30
Discharge information - star rating
3 / 5 — Rating 3 of 5No answer breakdown reported.
644 completed surveys · response rate 25% · 2024-10-01 → 2025-09-30
Patients who reported that YES, they were given information about what to do during their recovery at home
Not rated| Yes, staff "did" give patients this information | 87% |
|---|
644 completed surveys · response rate 25% · 2024-10-01 → 2025-09-30
Patients who reported that NO, they did not discuss whether they would need help after discharge
Not rated| No, staff "did not" give patients information about help after discharge | 10% |
|---|
644 completed surveys · response rate 25% · 2024-10-01 → 2025-09-30
Patients who reported that YES, they did discuss whether they would need help after discharge
Not rated| Yes, staff "did" give patients information about help after discharge | 90% |
|---|
644 completed surveys · response rate 25% · 2024-10-01 → 2025-09-30
Patients who reported that their doctors "Always" explained things in a way they could understand
Not rated| Doctors "always" explained things so they could understand | 75% |
|---|
644 completed surveys · response rate 25% · 2024-10-01 → 2025-09-30
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand
Not rated| Doctors "sometimes" or "never" explained things so they could understand | 6% |
|---|
644 completed surveys · response rate 25% · 2024-10-01 → 2025-09-30
Patients who reported that their doctors "Usually" explained things in a way they could understand
Not rated| Doctors "usually" explained things so they could understand | 19% |
|---|
644 completed surveys · response rate 25% · 2024-10-01 → 2025-09-30
Patients who reported that their doctors "Always" listened carefully to them
Not rated| Doctors "always" listened carefully | 79% |
|---|
644 completed surveys · response rate 25% · 2024-10-01 → 2025-09-30
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them
Not rated| Doctors "sometimes" or "never" listened carefully | 5% |
|---|
644 completed surveys · response rate 25% · 2024-10-01 → 2025-09-30
Patients who reported that their doctors "Usually" listened carefully to them
Not rated| Doctors "usually" listened carefully | 16% |
|---|
644 completed surveys · response rate 25% · 2024-10-01 → 2025-09-30
Patients who reported that their doctors "Always" treated them with courtesy and respect
Not rated| Doctors "always" treated them with courtesy and respect | 86% |
|---|
644 completed surveys · response rate 25% · 2024-10-01 → 2025-09-30
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect
Not rated| Doctors "sometimes" or "never" treated them with courtesy and respect | 3% |
|---|
644 completed surveys · response rate 25% · 2024-10-01 → 2025-09-30
Patients who reported that their doctors "Usually" treated them with courtesy and respect
Not rated| Doctors "usually" treated them with courtesy and respect | 11% |
|---|
644 completed surveys · response rate 25% · 2024-10-01 → 2025-09-30
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)
Not rated| Patients who gave a rating of "6" or lower (low) | 7% |
|---|
644 completed surveys · response rate 25% · 2024-10-01 → 2025-09-30
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)
Not rated| Patients who gave a rating of "7" or "8" (medium) | 22% |
|---|
644 completed surveys · response rate 25% · 2024-10-01 → 2025-09-30
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)
Not rated| Patients who gave a rating of "9" or "10" (high) | 71% |
|---|
644 completed surveys · response rate 25% · 2024-10-01 → 2025-09-30
Overall hospital rating - linear mean score
Not ratedNo answer breakdown reported.
644 completed surveys · response rate 25% · 2024-10-01 → 2025-09-30
Overall hospital rating - star rating
4 / 5 — Rating 4 of 5No answer breakdown reported.
644 completed surveys · response rate 25% · 2024-10-01 → 2025-09-30
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for
Not rated| Staff "always" explained new medications | 71% |
|---|
644 completed surveys · response rate 25% · 2024-10-01 → 2025-09-30
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for
Not rated| Staff "sometimes" or "never" explained new medications | 10% |
|---|
644 completed surveys · response rate 25% · 2024-10-01 → 2025-09-30
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.
Not rated| Staff "usually" explained new medications | 19% |
|---|
644 completed surveys · response rate 25% · 2024-10-01 → 2025-09-30
Patients who reported that their nurses "Always" explained things in a way they could understand
Not rated| Nurses "always" explained things so they could understand | 75% |
|---|
644 completed surveys · response rate 25% · 2024-10-01 → 2025-09-30
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand
Not rated| Nurses "sometimes" or "never" explained things so they could understand | 5% |
|---|
644 completed surveys · response rate 25% · 2024-10-01 → 2025-09-30
Patients who reported that their nurses "Usually" explained things in a way they could understand
Not rated| Nurses "usually" explained things so they could understand | 20% |
|---|
644 completed surveys · response rate 25% · 2024-10-01 → 2025-09-30
Patients who reported that their nurses "Always" listened carefully to them
Not rated| Nurses "always" listened carefully | 77% |
|---|
644 completed surveys · response rate 25% · 2024-10-01 → 2025-09-30
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them
Not rated| Nurses "sometimes" or "never" listened carefully | 3% |
|---|
644 completed surveys · response rate 25% · 2024-10-01 → 2025-09-30
Patients who reported that their nurses "Usually" listened carefully to them
Not rated| Nurses "usually" listened carefully | 20% |
|---|
644 completed surveys · response rate 25% · 2024-10-01 → 2025-09-30
Patients who reported that their nurses "Always" treated them with courtesy and respect
Not rated| Nurses "always" treated them with courtesy and respect | 86% |
|---|
644 completed surveys · response rate 25% · 2024-10-01 → 2025-09-30
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect
Not rated| Nurses "sometimes" or "never" treated them with courtesy and respect | 2% |
|---|
644 completed surveys · response rate 25% · 2024-10-01 → 2025-09-30
Patients who reported that their nurses "Usually" treated them with courtesy and respect
Not rated| Nurses "usually" treated them with courtesy and respect | 12% |
|---|
644 completed surveys · response rate 25% · 2024-10-01 → 2025-09-30
Patients who reported that the area around their room was "Always" quiet at night
Not rated| "Always" quiet at night | 57% |
|---|
644 completed surveys · response rate 25% · 2024-10-01 → 2025-09-30
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night
Not rated| "Sometimes" or "never" quiet at night | 8% |
|---|
644 completed surveys · response rate 25% · 2024-10-01 → 2025-09-30
Patients who reported that the area around their room was "Usually" quiet at night
Not rated| "Usually" quiet at night | 35% |
|---|
644 completed surveys · response rate 25% · 2024-10-01 → 2025-09-30
Quietness - linear mean score
Not ratedNo answer breakdown reported.
644 completed surveys · response rate 25% · 2024-10-01 → 2025-09-30
Quietness - star rating
3 / 5 — Rating 3 of 5No answer breakdown reported.
644 completed surveys · response rate 25% · 2024-10-01 → 2025-09-30
Patients who reported NO, they would probably not or definitely not recommend the hospital
Not rated| "NO", patients would not recommend the hospital (they probably would not or definitely would not recommend it) | 4% |
|---|
644 completed surveys · response rate 25% · 2024-10-01 → 2025-09-30
Patients who reported YES, they would definitely recommend the hospital
Not rated| "YES", patients would definitely recommend the hospital | 65% |
|---|
644 completed surveys · response rate 25% · 2024-10-01 → 2025-09-30
Recommend hospital - linear mean score
Not ratedNo answer breakdown reported.
644 completed surveys · response rate 25% · 2024-10-01 → 2025-09-30
Patients who reported YES, they would probably recommend the hospital
Not rated| "YES", patients would probably recommend the hospital | 31% |
|---|
644 completed surveys · response rate 25% · 2024-10-01 → 2025-09-30
Recommend hospital - star rating
3 / 5 — Rating 3 of 5No answer breakdown reported.
644 completed surveys · response rate 25% · 2024-10-01 → 2025-09-30
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects
Not rated| Staff "always" explained possible side effects | 43% |
|---|
644 completed surveys · response rate 25% · 2024-10-01 → 2025-09-30
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects
Not rated| Staff "sometimes" or "never" explained possible side effects | 33% |
|---|
644 completed surveys · response rate 25% · 2024-10-01 → 2025-09-30
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects
Not rated| Staff "usually" explained possible side effects | 24% |
|---|
644 completed surveys · response rate 25% · 2024-10-01 → 2025-09-30
Summary star rating
3 / 5 — Rating 3 of 5No answer breakdown reported.
644 completed surveys · response rate 25% · 2024-10-01 → 2025-09-30
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge
Not rated| No, staff "did not" give patients information about possible symptoms | 16% |
|---|
644 completed surveys · response rate 25% · 2024-10-01 → 2025-09-30
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge
Not rated| Yes, staff "did" give patients information about possible symptoms | 84% |
|---|
644 completed surveys · response rate 25% · 2024-10-01 → 2025-09-30
Missing measures are not poor results
CMS suppresses a measure when too few cases were reported for the result to be reliable — common for smaller hospitals. A blank means not reported, which is different from a poor result. Hospitals with more blanks are not necessarily worse.
This is not medical advice
These are historical, aggregate measures about an institution. They do not describe the care any individual will receive, and they cannot account for your condition.
Talk to a clinician about your own care. In an emergency, call your local emergency number.
Other Acute Care Hospitals in VA
- AUGUSTA HEALTH4/5
- BON SECOURS HARBOUR VIEW MEDICAL CENTERNot rated
- BON SECOURS MARYVIEW MEDICAL CENTER3/5
- BON SECOURS MEMORIAL REGIONAL MEDICAL CENTER4/5
- BON SECOURS RICHMOND COMMUNITY HOSPITALNot rated
- BON SECOURS SOUTHAMPTON MEMORIAL HOSPITAL3/5
- BON SECOURS SOUTHERN VIRGINIA MEDICAL CENTER4/5
- BON SECOURS SOUTHSIDE MEDICAL CENTER2/5
- BON SECOURS ST FRANCIS MEDICAL CENTER3/5
- BON SECOURS ST MARYS HOSPITAL5/5
- BUCHANAN GENERAL HOSPITAL4/5
- CARILION FRANKLIN MEMORIAL HOSPITAL4/5
Source: Centers for Medicare & Medicaid Services (CMS), Provider Data Catalog (data updated 2026-07-22) — https://data.cms.gov/provider-data/ · Data last updated 2026-09-27