MEMORIAL MISSION HOSPITAL AND ASHEVILLE SURGERY CE
509 BILTMORE AVE, ASHEVILLE, NC, 28801 · (828) 213-1111
CMS facility ID 340002
How this hospital compares, by group
Counts published by CMS: how many of its measures were better, no different, or worse than the national average.
| Group | Better | No different | Worse | Measures reported |
|---|---|---|---|---|
| Mortality | 0 | 8 | 0 | 8 |
| Safety | 3 | 5 | 0 | 8 |
| Readmission | 4 | 6 | 1 | 11 |
"Compared to National" labels are published by CMS itself. This site displays them as issued and does not derive or re-rank them.
Healthcare-associated infections
Infections patients acquired while in hospital. 36 measures.
| Measure | Compared to national | Score | 95% interval | Cases | Period |
|---|---|---|---|---|---|
| Catheter Associated Urinary Tract Infections (ICU + select Wards) | Better than the National Benchmark | 0.327 | — | — | 2024-10-01 → 2025-09-30 |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit | Better than the National Benchmark | 0.182 | — | — | 2024-10-01 → 2025-09-30 |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days | Better than the National Benchmark | 23920 | — | — | 2024-10-01 → 2025-09-30 |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases | Better than the National Benchmark | 13 | — | — | 2024-10-01 → 2025-09-30 |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases | Better than the National Benchmark | 39.756 | — | — | 2024-10-01 → 2025-09-30 |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit | Better than the National Benchmark | 0.545 | — | — | 2024-10-01 → 2025-09-30 |
| Central Line Associated Bloodstream Infection (ICU + select Wards) | Better than the National Benchmark | 0.283 | — | — | 2024-10-01 → 2025-09-30 |
| Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit | Better than the National Benchmark | 0.131 | — | — | 2024-10-01 → 2025-09-30 |
| Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases | Better than the National Benchmark | 8 | — | — | 2024-10-01 → 2025-09-30 |
| Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases | Better than the National Benchmark | 28.257 | — | — | 2024-10-01 → 2025-09-30 |
| Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit | Better than the National Benchmark | 0.538 | — | — | 2024-10-01 → 2025-09-30 |
| Central Line Associated Bloodstream Infection: Number of Device Days | Better than the National Benchmark | 24957 | — | — | 2024-10-01 → 2025-09-30 |
| Clostridium Difficile (C.Diff) | Better than the National Benchmark | 0.164 | — | — | 2024-10-01 → 2025-09-30 |
| Clostridium Difficile (C.Diff): Lower Confidence Limit | Better than the National Benchmark | 0.111 | — | — | 2024-10-01 → 2025-09-30 |
| Clostridium Difficile (C.Diff): Observed Cases | Better than the National Benchmark | 28 | — | — | 2024-10-01 → 2025-09-30 |
| Clostridium Difficile (C.Diff): Patient Days | Better than the National Benchmark | 231559 | — | — | 2024-10-01 → 2025-09-30 |
| Clostridium Difficile (C.Diff): Predicted Cases | Better than the National Benchmark | 170.67 | — | — | 2024-10-01 → 2025-09-30 |
| Clostridium Difficile (C.Diff): Upper Confidence Limit | Better than the National Benchmark | 0.234 | — | — | 2024-10-01 → 2025-09-30 |
| MRSA Bacteremia | Better than the National Benchmark | 0.474 | — | — | 2024-10-01 → 2025-09-30 |
| MRSA Bacteremia: Lower Confidence Limit | Better than the National Benchmark | 0.241 | — | — | 2024-10-01 → 2025-09-30 |
| MRSA Bacteremia: Observed Cases | Better than the National Benchmark | 10 | — | — | 2024-10-01 → 2025-09-30 |
| MRSA Bacteremia: Patient Days | Better than the National Benchmark | 252803 | — | — | 2024-10-01 → 2025-09-30 |
| MRSA Bacteremia: Predicted Cases | Better than the National Benchmark | 21.111 | — | — | 2024-10-01 → 2025-09-30 |
| MRSA Bacteremia: Upper Confidence Limit | Better than the National Benchmark | 0.844 | — | — | 2024-10-01 → 2025-09-30 |
| SSI - Abdominal Hysterectomy | No different from national | 1.566 | — | — | 2024-10-01 → 2025-09-30 |
| SSI - Abdominal Hysterectomy: Lower Confidence Limit | No different from national | 0.574 | — | — | 2024-10-01 → 2025-09-30 |
| SSI - Abdominal Hysterectomy: Number of Procedures | No different from national | 361 | — | — | 2024-10-01 → 2025-09-30 |
| SSI - Abdominal Hysterectomy: Observed Cases | No different from national | 5 | — | — | 2024-10-01 → 2025-09-30 |
| SSI - Abdominal Hysterectomy: Predicted Cases | No different from national | 3.192 | — | — | 2024-10-01 → 2025-09-30 |
| SSI - Abdominal Hysterectomy: Upper Confidence Limit | No different from national | 3.472 | — | — | 2024-10-01 → 2025-09-30 |
| SSI - Colon Surgery | No different from national | 0.959 | — | — | 2024-10-01 → 2025-09-30 |
| SSI - Colon Surgery: Lower Confidence Limit | No different from national | 0.52 | — | — | 2024-10-01 → 2025-09-30 |
| SSI - Colon Surgery: Number of Procedures | No different from national | 495 | — | — | 2024-10-01 → 2025-09-30 |
| SSI - Colon Surgery: Observed Cases | No different from national | 12 | — | — | 2024-10-01 → 2025-09-30 |
| SSI - Colon Surgery: Predicted Cases | No different from national | 12.511 | — | — | 2024-10-01 → 2025-09-30 |
| SSI - Colon Surgery: Upper Confidence Limit | No different from national | 1.631 | — | — | 2024-10-01 → 2025-09-30 |
Complications and deaths
Rates of death and serious complications for common conditions, compared with the national average. 20 measures.
| Measure | Compared to national | Score | 95% interval | Cases | Period |
|---|---|---|---|---|---|
| Abdominopelvic accidental puncture or laceration rate | No different from national | 0.5 | 0 – 1.25 | 3,901 | 2022-07-01 → 2024-06-30 |
| CMS Medicare PSI 90: Patient safety and adverse events composite | Better Than the National Value | 0.68 | 0.5 – 0.86 | — | 2022-07-01 → 2024-06-30 |
| Death rate among surgical inpatients with serious treatable complications | No different from national | 175.59 | 140.72 – 210.46 | 326 | 2022-07-01 → 2024-06-30 |
| Death rate for CABG surgery patients | No different from national | 2.3 | 1.1 – 4.9 | 405 | 2022-07-01 → 2025-06-30 |
| Death rate for COPD patients | No different from national | 9.8 | 6.1 – 15.1 | 201 | 2022-07-01 → 2025-06-30 |
| Death rate for heart attack patients | No different from national | 11.2 | 8.1 – 15.1 | 668 | 2022-07-01 → 2025-06-30 |
| Death rate for heart failure patients | No different from national | 12.2 | 7.9 – 18.2 | 1,053 | 2022-07-01 → 2025-06-30 |
| Death rate for pneumonia patients | No different from national | 15.7 | 11 – 21.6 | 1,045 | 2022-07-01 → 2025-06-30 |
| Death rate for stroke patients | No different from national | 11.8 | 8.5 – 16.2 | 1,034 | 2023-07-01 → 2025-06-30 |
| Hybrid Hospital-Wide All-Cause Risk Standardized Mortality Rate | No different from national | 3.4 | 2.8 – 4.1 | 10,302 | 2024-07-01 → 2025-06-30 |
| Iatrogenic pneumothorax rate | No different from national | 0.23 | 0.08 – 0.37 | 18,397 | 2022-07-01 → 2024-06-30 |
| In-hospital fall-associated fracture rate | No different from national | 0.22 | 0.06 – 0.38 | 18,901 | 2022-07-01 → 2024-06-30 |
| Perioperative pulmonary embolism or deep vein thrombosis rate | Better Than the National Rate | 2 | 0.69 – 3.31 | 6,248 | 2022-07-01 → 2024-06-30 |
| Postoperative acute kidney injury requiring dialysis rate | No different from national | 1.14 | 0 – 2.27 | 2,684 | 2022-07-01 → 2024-06-30 |
| Postoperative hemorrhage or hematoma rate | No different from national | 2.17 | 1.18 – 3.15 | 6,201 | 2022-07-01 → 2024-06-30 |
| Postoperative respiratory failure rate | No different from national | 10.74 | 7.53 – 13.95 | 2,744 | 2022-07-01 → 2024-06-30 |
| Postoperative sepsis rate | No different from national | 3.28 | 0.91 – 5.64 | 2,669 | 2022-07-01 → 2024-06-30 |
| Postoperative wound dehiscence rate | No different from national | 1.47 | 0.19 – 2.75 | 1,211 | 2022-07-01 → 2024-06-30 |
| Pressure ulcer rate | Better Than the National Rate | 0.05 | 0 – 0.43 | 15,903 | 2022-07-01 → 2024-06-30 |
| Rate of complications for hip/knee replacement patients | No different from national | 4 | 2.1 – 7.1 | 347 | 2023-04-01 → 2025-03-31 |
Medicare spending per beneficiary
What Medicare paid per patient, relative to the national average. This is a Medicare figure — not what a patient pays. 1 measures.
| Measure | Compared to national | Score | 95% interval | Cases | Period |
|---|---|---|---|---|---|
| Medicare hospital spending per patient (Medicare Spending per Beneficiary) | — | 0.99 | — | — | 2024-01-01 → 2024-12-31 |
Timely and effective care
How quickly and reliably the hospital delivered recommended care. 30 measures.
| Measure | Compared to national | Score | 95% interval | Cases | Period |
|---|---|---|---|---|---|
| Anticoagulation Therapy for Atrial Fibrillation/FlutterElectronic Clinical Quality Measure | — | Not reported | — | — | 2024-01-01 → 2024-12-31 |
| Antithrombotic Therapy by End of Hospital Day 2Electronic Clinical Quality Measure | — | Not reported | — | — | 2024-01-01 → 2024-12-31 |
| Appropriate care for severe sepsis and septic shockSepsis Care | — | 66 | — | 144 | 2024-10-01 → 2025-09-30 |
| Average (median) time all patients spent in the emergency department before leaving from the visit, including psychiatric/mental health patients and patients who were transferred to another facility. A lower number of minutes is betterEmergency Department | — | 166 | — | 446 | 2024-10-01 → 2025-09-30 |
| Average (median) time patients spent in the emergency department before being transferred to another facility. A lower number of minutes is betterEmergency Department | — | Not reported | — | — | 2024-10-01 → 2025-09-30 |
| Average (median) time patients spent in the emergency department before leaving from the visit, excluding patients transferred to another facility or psychiatric care/mental health patients. A lower number of minutes is betterEmergency Department | — | 163 | — | 427 | 2024-10-01 → 2025-09-30 |
| Average (median) time psychiatric/mental health patients spent in the emergency department before leaving from the visit. A lower number of minutes is betterEmergency Department | — | 307 | — | 19 | 2024-10-01 → 2025-09-30 |
| Discharged on Antithrombotic TherapyElectronic Clinical Quality Measure | — | Not reported | — | — | 2024-01-01 → 2024-12-31 |
| Emergency department volumeEmergency Department | — | Not reported | — | — | 2024-01-01 → 2024-12-31 |
| Endoscopy/polyp surveillance: appropriate follow-up interval for normal colonoscopy in average risk patientsColonoscopy care | — | 95 | — | 56 | 2024-01-01 → 2024-12-31 |
| Global Malnutrition Composite ScoreElectronic Clinical Quality Measure | — | Not reported | — | — | 2024-01-01 → 2024-12-31 |
| Global Malnutrition Composite Score: Malnutrition Diagnosis DocumentedElectronic Clinical Quality Measure | — | Not reported | — | — | 2024-01-01 → 2024-12-31 |
| Global Malnutrition Composite Score: Malnutrition Risk ScreeningElectronic Clinical Quality Measure | — | Not reported | — | — | 2024-01-01 → 2024-12-31 |
| Global Malnutrition Composite Score: Nutrition AssessmentElectronic Clinical Quality Measure | — | Not reported | — | — | 2024-01-01 → 2024-12-31 |
| Global Malnutrition Composite Score: Nutritional Care PlanElectronic Clinical Quality Measure | — | Not reported | — | — | 2024-01-01 → 2024-12-31 |
| Head CT resultsEmergency Department | — | Not reported | — | — | 2024-10-01 → 2025-09-30 |
| Healthcare workers given influenza vaccinationHealthcare Personnel Vaccination | — | 59 | — | 6,971 | 2024-10-01 → 2025-03-31 |
| Hospital Harm - Opioid Related Adverse EventsElectronic Clinical Quality Measure | — | 1 | — | 24,968 | 2024-01-01 → 2024-12-31 |
| Hospital Harm - Severe HyperglycemiaElectronic Clinical Quality Measure | — | 7 | — | 62,351 | 2024-01-01 → 2024-12-31 |
| Hospital Harm - Severe HypoglycemiaElectronic Clinical Quality Measure | — | 2 | — | 9,550 | 2024-01-01 → 2024-12-31 |
| Improvement in Patient's Visual Function within 90 Days Following Cataract SurgeryCataract surgery outcome | — | Not reported | — | — | 2024-01-01 → 2024-12-31 |
| Intensive Care Unit Venous Thromboembolism ProphylaxisElectronic Clinical Quality Measure | — | Not reported | — | — | 2024-01-01 → 2024-12-31 |
| Left before being seenEmergency Department | — | 0 | — | 98,513 | 2024-01-01 → 2024-12-31 |
| ST-Segment Elevation Myocardial Infarction (STEMI)Electronic Clinical Quality Measure | — | 62 | — | 60 | 2024-01-01 → 2024-12-31 |
| Safe Use of Opioids - Concurrent PrescribingElectronic Clinical Quality Measure | — | 18 | — | 12,062 | 2024-01-01 → 2024-12-31 |
| Septic Shock 3-Hour BundleSepsis Care | — | 76 | — | 38 | 2024-10-01 → 2025-09-30 |
| Septic Shock 6-Hour BundleSepsis Care | — | 96 | — | 23 | 2024-10-01 → 2025-09-30 |
| Severe Sepsis 3-Hour BundleSepsis Care | — | 81 | — | 144 | 2024-10-01 → 2025-09-30 |
| Severe Sepsis 6-Hour BundleSepsis Care | — | 90 | — | 83 | 2024-10-01 → 2025-09-30 |
| Venous Thromboembolism ProphylaxisElectronic Clinical Quality Measure | — | Not reported | — | — | 2024-01-01 → 2024-12-31 |
Unplanned hospital visits
How often patients came back to hospital unexpectedly after discharge. 14 measures.
| Measure | Compared to national | Score | 95% interval | Cases | Period |
|---|---|---|---|---|---|
| Acute Myocardial Infarction (AMI) 30-Day Readmission Rate | No different from national | 14 | 11.4 – 17.1 | 1,020 | 2023-07-01 → 2025-06-30 |
| Heart failure (HF) 30-Day Readmission Rate | No different from national | 20.6 | 17.4 – 24.2 | 1,972 | 2023-07-01 → 2025-06-30 |
| Hospital return days for heart attack patients | Average Days per 100 Discharges | -27.6 | -50.8 – 9.2 | 715 | 2022-07-01 → 2025-06-30 |
| Hospital return days for heart failure patients | Average Days per 100 Discharges | -17.3 | -44.5 – 21.2 | 1,195 | 2022-07-01 → 2025-06-30 |
| Hospital return days for pneumonia patients | Average Days per 100 Discharges | -8.3 | -30.7 – 17.9 | 1,091 | 2022-07-01 → 2025-06-30 |
| Hybrid Hospital-Wide All-Cause Readmission Measure (HWR) | — | Not reported | — | — | 2024-07-01 → 2025-06-30 |
| Pneumonia (PN) 30-Day Readmission Rate | No different from national | 17.6 | 14.8 – 20.9 | 1,664 | 2023-07-01 → 2025-06-30 |
| Rate of emergency department (ED) visits for patients receiving outpatient chemotherapy | No different from national | 5.6 | 3.8 – 8 | 173 | 2024-01-01 → 2024-12-31 |
| Rate of inpatient admissions for patients receiving outpatient chemotherapy | No different from national | 12.3 | 9.1 – 16.2 | 173 | 2024-01-01 → 2024-12-31 |
| Rate of readmission after hip/knee replacement | No different from national | 6.2 | 4 – 9.5 | 340 | 2023-07-01 → 2025-06-30 |
| Rate of readmission for CABG | No different from national | 12 | 8.3 – 16.7 | 461 | 2023-07-01 → 2025-06-30 |
| Rate of readmission for chronic obstructive pulmonary disease (COPD) patients | No different from national | 19.3 | 16.2 – 22.9 | 429 | 2023-07-01 → 2025-06-30 |
| Rate of unplanned hospital visits after colonoscopy (per 1,000 colonoscopies) | No different from national | 11.9 | 9 – 15.6 | 548 | 2022-01-01 → 2024-12-31 |
| Ratio of unplanned hospital visits after hospital outpatient surgery | No different from national | 0.9 | 0.7 – 1.1 | 1,408 | 2024-01-01 → 2024-12-31 |
Score units differ between measures (rates, ratios, and Medicare dollars per beneficiary). Each measure is shown with its own name and reporting period; do not compare scores across measures.
Patient experience (HCAHPS)
Survey responses from patients, as published by CMS. Star ratings are 1–5; a blank means CMS withheld it.
Patients who reported that their room and bathroom were "Always" clean
Not rated| Room was "always" clean | 55% |
|---|
835 completed surveys · response rate 22% · 2024-10-01 → 2025-09-30
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean
Not rated| Room was "sometimes" or "never" clean | 20% |
|---|
835 completed surveys · response rate 22% · 2024-10-01 → 2025-09-30
Patients who reported that their room and bathroom were "Usually" clean
Not rated| Room was "usually" clean | 25% |
|---|
835 completed surveys · response rate 22% · 2024-10-01 → 2025-09-30
Cleanliness - linear mean score
Not ratedNo answer breakdown reported.
835 completed surveys · response rate 22% · 2024-10-01 → 2025-09-30
Cleanliness - star rating
1 / 5 — LowestNo answer breakdown reported.
835 completed surveys · response rate 22% · 2024-10-01 → 2025-09-30
Patients who reported that their nurses "Always" communicated well
Not rated| Nurses "always" communicated well | 73% |
|---|
835 completed surveys · response rate 22% · 2024-10-01 → 2025-09-30
Nurse communication - linear mean score
Not ratedNo answer breakdown reported.
835 completed surveys · response rate 22% · 2024-10-01 → 2025-09-30
Patients who reported that their nurses "Sometimes" or "Never" communicated well
Not rated| Nurses "sometimes" or "never" communicated well | 6% |
|---|
835 completed surveys · response rate 22% · 2024-10-01 → 2025-09-30
Nurse communication - star rating
2 / 5 — Rating 2 of 5No answer breakdown reported.
835 completed surveys · response rate 22% · 2024-10-01 → 2025-09-30
Patients who reported that their nurses "Usually" communicated well
Not rated| Nurses "usually" communicated well | 21% |
|---|
835 completed surveys · response rate 22% · 2024-10-01 → 2025-09-30
Patients who reported that their doctors "Always" communicated well
Not rated| Doctors "always" communicated well | 74% |
|---|
835 completed surveys · response rate 22% · 2024-10-01 → 2025-09-30
Doctor communication - linear mean score
Not ratedNo answer breakdown reported.
835 completed surveys · response rate 22% · 2024-10-01 → 2025-09-30
Patients who reported that their doctors "Sometimes" or "Never" communicated well
Not rated| Doctors "sometimes" or "never" communicated well | 7% |
|---|
835 completed surveys · response rate 22% · 2024-10-01 → 2025-09-30
Doctor communication - star rating
2 / 5 — Rating 2 of 5No answer breakdown reported.
835 completed surveys · response rate 22% · 2024-10-01 → 2025-09-30
Patients who reported that their doctors "Usually" communicated well
Not rated| Doctors "usually" communicated well | 19% |
|---|
835 completed surveys · response rate 22% · 2024-10-01 → 2025-09-30
Patients who reported that staff "Always" explained about medicines before giving it to them
Not rated| Staff "always" explained | 57% |
|---|
835 completed surveys · response rate 22% · 2024-10-01 → 2025-09-30
Communication about medicines - linear mean score
Not ratedNo answer breakdown reported.
835 completed surveys · response rate 22% · 2024-10-01 → 2025-09-30
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them
Not rated| Staff "sometimes" or "never" explained | 23% |
|---|
835 completed surveys · response rate 22% · 2024-10-01 → 2025-09-30
Communication about medicines - star rating
2 / 5 — Rating 2 of 5No answer breakdown reported.
835 completed surveys · response rate 22% · 2024-10-01 → 2025-09-30
Patients who reported that staff "Usually" explained about medicines before giving it to them
Not rated| Staff "usually" explained | 20% |
|---|
835 completed surveys · response rate 22% · 2024-10-01 → 2025-09-30
Discharge information - linear mean score
Not ratedNo answer breakdown reported.
835 completed surveys · response rate 22% · 2024-10-01 → 2025-09-30
Patients who reported that NO, they were not given information about what to do during their recovery at home
Not rated| No, staff "did not" give patients this information | 18% |
|---|
835 completed surveys · response rate 22% · 2024-10-01 → 2025-09-30
Discharge information - star rating
2 / 5 — Rating 2 of 5No answer breakdown reported.
835 completed surveys · response rate 22% · 2024-10-01 → 2025-09-30
Patients who reported that YES, they were given information about what to do during their recovery at home
Not rated| Yes, staff "did" give patients this information | 82% |
|---|
835 completed surveys · response rate 22% · 2024-10-01 → 2025-09-30
Patients who reported that NO, they did not discuss whether they would need help after discharge
Not rated| No, staff "did not" give patients information about help after discharge | 20% |
|---|
835 completed surveys · response rate 22% · 2024-10-01 → 2025-09-30
Patients who reported that YES, they did discuss whether they would need help after discharge
Not rated| Yes, staff "did" give patients information about help after discharge | 80% |
|---|
835 completed surveys · response rate 22% · 2024-10-01 → 2025-09-30
Patients who reported that their doctors "Always" explained things in a way they could understand
Not rated| Doctors "always" explained things so they could understand | 69% |
|---|
835 completed surveys · response rate 22% · 2024-10-01 → 2025-09-30
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand
Not rated| Doctors "sometimes" or "never" explained things so they could understand | 10% |
|---|
835 completed surveys · response rate 22% · 2024-10-01 → 2025-09-30
Patients who reported that their doctors "Usually" explained things in a way they could understand
Not rated| Doctors "usually" explained things so they could understand | 21% |
|---|
835 completed surveys · response rate 22% · 2024-10-01 → 2025-09-30
Patients who reported that their doctors "Always" listened carefully to them
Not rated| Doctors "always" listened carefully | 73% |
|---|
835 completed surveys · response rate 22% · 2024-10-01 → 2025-09-30
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them
Not rated| Doctors "sometimes" or "never" listened carefully | 8% |
|---|
835 completed surveys · response rate 22% · 2024-10-01 → 2025-09-30
Patients who reported that their doctors "Usually" listened carefully to them
Not rated| Doctors "usually" listened carefully | 19% |
|---|
835 completed surveys · response rate 22% · 2024-10-01 → 2025-09-30
Patients who reported that their doctors "Always" treated them with courtesy and respect
Not rated| Doctors "always" treated them with courtesy and respect | 80% |
|---|
835 completed surveys · response rate 22% · 2024-10-01 → 2025-09-30
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect
Not rated| Doctors "sometimes" or "never" treated them with courtesy and respect | 5% |
|---|
835 completed surveys · response rate 22% · 2024-10-01 → 2025-09-30
Patients who reported that their doctors "Usually" treated them with courtesy and respect
Not rated| Doctors "usually" treated them with courtesy and respect | 15% |
|---|
835 completed surveys · response rate 22% · 2024-10-01 → 2025-09-30
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)
Not rated| Patients who gave a rating of "6" or lower (low) | 15% |
|---|
835 completed surveys · response rate 22% · 2024-10-01 → 2025-09-30
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)
Not rated| Patients who gave a rating of "7" or "8" (medium) | 27% |
|---|
835 completed surveys · response rate 22% · 2024-10-01 → 2025-09-30
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)
Not rated| Patients who gave a rating of "9" or "10" (high) | 58% |
|---|
835 completed surveys · response rate 22% · 2024-10-01 → 2025-09-30
Overall hospital rating - linear mean score
Not ratedNo answer breakdown reported.
835 completed surveys · response rate 22% · 2024-10-01 → 2025-09-30
Overall hospital rating - star rating
2 / 5 — Rating 2 of 5No answer breakdown reported.
835 completed surveys · response rate 22% · 2024-10-01 → 2025-09-30
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for
Not rated| Staff "always" explained new medications | 72% |
|---|
835 completed surveys · response rate 22% · 2024-10-01 → 2025-09-30
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for
Not rated| Staff "sometimes" or "never" explained new medications | 9% |
|---|
835 completed surveys · response rate 22% · 2024-10-01 → 2025-09-30
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.
Not rated| Staff "usually" explained new medications | 19% |
|---|
835 completed surveys · response rate 22% · 2024-10-01 → 2025-09-30
Patients who reported that their nurses "Always" explained things in a way they could understand
Not rated| Nurses "always" explained things so they could understand | 68% |
|---|
835 completed surveys · response rate 22% · 2024-10-01 → 2025-09-30
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand
Not rated| Nurses "sometimes" or "never" explained things so they could understand | 8% |
|---|
835 completed surveys · response rate 22% · 2024-10-01 → 2025-09-30
Patients who reported that their nurses "Usually" explained things in a way they could understand
Not rated| Nurses "usually" explained things so they could understand | 24% |
|---|
835 completed surveys · response rate 22% · 2024-10-01 → 2025-09-30
Patients who reported that their nurses "Always" listened carefully to them
Not rated| Nurses "always" listened carefully | 69% |
|---|
835 completed surveys · response rate 22% · 2024-10-01 → 2025-09-30
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them
Not rated| Nurses "sometimes" or "never" listened carefully | 6% |
|---|
835 completed surveys · response rate 22% · 2024-10-01 → 2025-09-30
Patients who reported that their nurses "Usually" listened carefully to them
Not rated| Nurses "usually" listened carefully | 25% |
|---|
835 completed surveys · response rate 22% · 2024-10-01 → 2025-09-30
Patients who reported that their nurses "Always" treated them with courtesy and respect
Not rated| Nurses "always" treated them with courtesy and respect | 81% |
|---|
835 completed surveys · response rate 22% · 2024-10-01 → 2025-09-30
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect
Not rated| Nurses "sometimes" or "never" treated them with courtesy and respect | 4% |
|---|
835 completed surveys · response rate 22% · 2024-10-01 → 2025-09-30
Patients who reported that their nurses "Usually" treated them with courtesy and respect
Not rated| Nurses "usually" treated them with courtesy and respect | 15% |
|---|
835 completed surveys · response rate 22% · 2024-10-01 → 2025-09-30
Patients who reported that the area around their room was "Always" quiet at night
Not rated| "Always" quiet at night | 51% |
|---|
835 completed surveys · response rate 22% · 2024-10-01 → 2025-09-30
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night
Not rated| "Sometimes" or "never" quiet at night | 13% |
|---|
835 completed surveys · response rate 22% · 2024-10-01 → 2025-09-30
Patients who reported that the area around their room was "Usually" quiet at night
Not rated| "Usually" quiet at night | 36% |
|---|
835 completed surveys · response rate 22% · 2024-10-01 → 2025-09-30
Quietness - linear mean score
Not ratedNo answer breakdown reported.
835 completed surveys · response rate 22% · 2024-10-01 → 2025-09-30
Quietness - star rating
3 / 5 — Rating 3 of 5No answer breakdown reported.
835 completed surveys · response rate 22% · 2024-10-01 → 2025-09-30
Patients who reported NO, they would probably not or definitely not recommend the hospital
Not rated| "NO", patients would not recommend the hospital (they probably would not or definitely would not recommend it) | 10% |
|---|
835 completed surveys · response rate 22% · 2024-10-01 → 2025-09-30
Patients who reported YES, they would definitely recommend the hospital
Not rated| "YES", patients would definitely recommend the hospital | 55% |
|---|
835 completed surveys · response rate 22% · 2024-10-01 → 2025-09-30
Recommend hospital - linear mean score
Not ratedNo answer breakdown reported.
835 completed surveys · response rate 22% · 2024-10-01 → 2025-09-30
Patients who reported YES, they would probably recommend the hospital
Not rated| "YES", patients would probably recommend the hospital | 35% |
|---|
835 completed surveys · response rate 22% · 2024-10-01 → 2025-09-30
Recommend hospital - star rating
2 / 5 — Rating 2 of 5No answer breakdown reported.
835 completed surveys · response rate 22% · 2024-10-01 → 2025-09-30
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects
Not rated| Staff "always" explained possible side effects | 41% |
|---|
835 completed surveys · response rate 22% · 2024-10-01 → 2025-09-30
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects
Not rated| Staff "sometimes" or "never" explained possible side effects | 36% |
|---|
835 completed surveys · response rate 22% · 2024-10-01 → 2025-09-30
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects
Not rated| Staff "usually" explained possible side effects | 23% |
|---|
835 completed surveys · response rate 22% · 2024-10-01 → 2025-09-30
Summary star rating
2 / 5 — Rating 2 of 5No answer breakdown reported.
835 completed surveys · response rate 22% · 2024-10-01 → 2025-09-30
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge
Not rated| No, staff "did not" give patients information about possible symptoms | 17% |
|---|
835 completed surveys · response rate 22% · 2024-10-01 → 2025-09-30
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge
Not rated| Yes, staff "did" give patients information about possible symptoms | 83% |
|---|
835 completed surveys · response rate 22% · 2024-10-01 → 2025-09-30
Missing measures are not poor results
CMS suppresses a measure when too few cases were reported for the result to be reliable — common for smaller hospitals. A blank means not reported, which is different from a poor result. Hospitals with more blanks are not necessarily worse.
This is not medical advice
These are historical, aggregate measures about an institution. They do not describe the care any individual will receive, and they cannot account for your condition.
Talk to a clinician about your own care. In an emergency, call your local emergency number.
Other Acute Care Hospitals in NC
- ADVENTHEALTH HENDERSONVILLE5/5
- ALAMANCE REGIONAL MEDICAL CENTER3/5
- ATRIUM HEALTH ANSONNot rated
- ATRIUM HEALTH CLEVELAND3/5
- ATRIUM HEALTH LINCOLN3/5
- ATRIUM HEALTH PINEVILLE3/5
- ATRIUM HEALTH UNION4/5
- ATRIUM HEALTH UNIVERSITY CITY3/5
- BETSY JOHNSON REGIONAL HOSPITAL3/5
- BLUE RIDGE HEALTHCARE HOSPITALS, INC4/5
- CALDWELL MEMORIAL HOSPITAL3/5
- CAPE FEAR VALLEY HOKE HOSPITAL4/5
Source: Centers for Medicare & Medicaid Services (CMS), Provider Data Catalog (data updated 2026-07-22) — https://data.cms.gov/provider-data/ · Data last updated 2026-09-27