Acute Care - Veterans AdministrationVeterans Health Admin.

ALEXANDRIA VA MEDICAL CENTER

2495 SHREVEPORT HIGHWAY 71 N, PINEVILLE, LA, 71360 · (318) 473-0010

CMS facility ID 19043F

CMS overall rating
Not rated
CMS did not publish a rating
Measures reported
70
across 3 measure groups
Patient survey rows
68
HCAHPS responses

This hospital has no CMS overall rating

“Not rated” is not the same as zero stars, and it is not a judgement about quality.

A null overall rating means CMS did not rate this hospital — most often because too few cases were reported for a reliable score. It does not mean zero stars: the rating scale is 1 to 5 and has no zero. "Not rated" is not a judgement about quality.

CMS footnote for this hospital: 16

How this hospital compares, by group

Counts published by CMS: how many of its measures were better, no different, or worse than the national average.

Measure group comparison counts
GroupBetterNo differentWorseMeasures reported
Mortality0101
Safety0101
Readmission1102

"Compared to National" labels are published by CMS itself. This site displays them as issued and does not derive or re-rank them.

Healthcare-associated infections

Infections patients acquired while in hospital. 36 measures.

MeasureCompared to nationalScore95% intervalCasesPeriod
Catheter Associated Urinary Tract Infections (ICU + select Wards)—Not reported——2024-10-01 → 2025-09-30
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit—Not reported——2024-10-01 → 2025-09-30
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days—55——2024-10-01 → 2025-09-30
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases—0——2024-10-01 → 2025-09-30
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases—0.03——2024-10-01 → 2025-09-30
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit—Not reported——2024-10-01 → 2025-09-30
Central Line Associated Bloodstream Infection (ICU + select Wards)—Not reported——2024-10-01 → 2025-09-30
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit—Not reported——2024-10-01 → 2025-09-30
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases—Not reported——2024-10-01 → 2025-09-30
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases—Not reported——2024-10-01 → 2025-09-30
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit—Not reported——2024-10-01 → 2025-09-30
Central Line Associated Bloodstream Infection: Number of Device Days—Not reported——2024-10-01 → 2025-09-30
Clostridium Difficile (C.Diff)—Not reported——2024-10-01 → 2025-09-30
Clostridium Difficile (C.Diff): Lower Confidence Limit—Not reported——2024-10-01 → 2025-09-30
Clostridium Difficile (C.Diff): Observed Cases—Not reported——2024-10-01 → 2025-09-30
Clostridium Difficile (C.Diff): Patient Days—Not reported——2024-10-01 → 2025-09-30
Clostridium Difficile (C.Diff): Predicted Cases—Not reported——2024-10-01 → 2025-09-30
Clostridium Difficile (C.Diff): Upper Confidence Limit—Not reported——2024-10-01 → 2025-09-30
MRSA Bacteremia—Not reported——2024-10-01 → 2025-09-30
MRSA Bacteremia: Lower Confidence Limit—Not reported——2024-10-01 → 2025-09-30
MRSA Bacteremia: Observed Cases—Not reported——2024-10-01 → 2025-09-30
MRSA Bacteremia: Patient Days—Not reported——2024-10-01 → 2025-09-30
MRSA Bacteremia: Predicted Cases—Not reported——2024-10-01 → 2025-09-30
MRSA Bacteremia: Upper Confidence Limit—Not reported——2024-10-01 → 2025-09-30
SSI - Abdominal Hysterectomy—Not reported——2024-10-01 → 2025-09-30
SSI - Abdominal Hysterectomy: Lower Confidence Limit—Not reported——2024-10-01 → 2025-09-30
SSI - Abdominal Hysterectomy: Number of Procedures—Not reported——2024-10-01 → 2025-09-30
SSI - Abdominal Hysterectomy: Observed Cases—Not reported——2024-10-01 → 2025-09-30
SSI - Abdominal Hysterectomy: Predicted Cases—Not reported——2024-10-01 → 2025-09-30
SSI - Abdominal Hysterectomy: Upper Confidence Limit—Not reported——2024-10-01 → 2025-09-30
SSI - Colon Surgery—Not reported——2024-10-01 → 2025-09-30
SSI - Colon Surgery: Lower Confidence Limit—Not reported——2024-10-01 → 2025-09-30
SSI - Colon Surgery: Number of Procedures—Not reported——2024-10-01 → 2025-09-30
SSI - Colon Surgery: Observed Cases—Not reported——2024-10-01 → 2025-09-30
SSI - Colon Surgery: Predicted Cases—Not reported——2024-10-01 → 2025-09-30
SSI - Colon Surgery: Upper Confidence Limit—Not reported——2024-10-01 → 2025-09-30

Complications and deaths

Rates of death and serious complications for common conditions, compared with the national average. 20 measures.

MeasureCompared to nationalScore95% intervalCasesPeriod
Abdominopelvic accidental puncture or laceration rateNumber of Cases Too SmallNot reported——2022-07-01 → 2024-06-30
CMS Medicare PSI 90: Patient safety and adverse events compositeNo different from national0.980.47 – 1.49—2022-07-01 → 2024-06-30
Death rate among surgical inpatients with serious treatable complications—Not reported——2022-07-01 → 2024-06-30
Death rate for CABG surgery patients—Not reported——2022-07-01 → 2025-06-30
Death rate for COPD patientsNumber of Cases Too SmallNot reported——2022-07-01 → 2025-06-30
Death rate for heart attack patients—Not reported——2022-07-01 → 2025-06-30
Death rate for heart failure patientsNo different from national10.66.4 – 16.3252022-07-01 → 2025-06-30
Death rate for pneumonia patientsNumber of Cases Too SmallNot reported——2022-07-01 → 2025-06-30
Death rate for stroke patients—Not reported——2023-07-01 → 2025-06-30
Hybrid Hospital-Wide All-Cause Risk Standardized Mortality RateNo different from national3.62.5 – 5.1772024-07-01 → 2025-06-30
Iatrogenic pneumothorax rateNo different from national0.210 – 0.453712022-07-01 → 2024-06-30
In-hospital fall-associated fracture rateNo different from national0.270.05 – 0.493702022-07-01 → 2024-06-30
Perioperative pulmonary embolism or deep vein thrombosis rateNumber of Cases Too SmallNot reported——2022-07-01 → 2024-06-30
Postoperative acute kidney injury requiring dialysis rateNumber of Cases Too SmallNot reported——2022-07-01 → 2024-06-30
Postoperative hemorrhage or hematoma rateNumber of Cases Too SmallNot reported——2022-07-01 → 2024-06-30
Postoperative respiratory failure rateNumber of Cases Too SmallNot reported——2022-07-01 → 2024-06-30
Postoperative sepsis rate—Not reported——2022-07-01 → 2024-06-30
Postoperative wound dehiscence rate—Not reported——2022-07-01 → 2024-06-30
Pressure ulcer rateNo different from national0.580 – 1.872742022-07-01 → 2024-06-30
Rate of complications for hip/knee replacement patients—Not reported——2023-04-01 → 2025-03-31

Unplanned hospital visits

How often patients came back to hospital unexpectedly after discharge. 14 measures.

MeasureCompared to nationalScore95% intervalCasesPeriod
Acute Myocardial Infarction (AMI) 30-Day Readmission Rate—Not reported——2023-07-01 → 2025-06-30
Heart failure (HF) 30-Day Readmission RateNumber of Cases Too SmallNot reported——2023-07-01 → 2025-06-30
Hospital return days for heart attack patients—Not reported——2022-07-01 → 2025-06-30
Hospital return days for heart failure patientsFewer Days Than Average per 100 Discharges-47.6-67 – -25312022-07-01 → 2025-06-30
Hospital return days for pneumonia patientsNumber of Cases Too SmallNot reported——2022-07-01 → 2025-06-30
Hybrid Hospital-Wide All-Cause Readmission Measure (HWR)—Not reported——2024-07-01 → 2025-06-30
Pneumonia (PN) 30-Day Readmission RateNumber of Cases Too SmallNot reported——2023-07-01 → 2025-06-30
Rate of emergency department (ED) visits for patients receiving outpatient chemotherapy—Not reported——2024-01-01 → 2024-12-31
Rate of inpatient admissions for patients receiving outpatient chemotherapy—Not reported——2024-01-01 → 2024-12-31
Rate of readmission after hip/knee replacement—Not reported——2023-07-01 → 2025-06-30
Rate of readmission for CABG—Not reported——2023-07-01 → 2025-06-30
Rate of readmission for chronic obstructive pulmonary disease (COPD) patientsNumber of Cases Too SmallNot reported——2023-07-01 → 2025-06-30
Rate of unplanned hospital visits after colonoscopy (per 1,000 colonoscopies)—Not reported——2022-01-01 → 2024-12-31
Ratio of unplanned hospital visits after hospital outpatient surgery—Not reported——2024-01-01 → 2024-12-31

Score units differ between measures (rates, ratios, and Medicare dollars per beneficiary). Each measure is shown with its own name and reporting period; do not compare scores across measures.

Patient experience (HCAHPS)

Survey responses from patients, as published by CMS. Star ratings are 1–5; a blank means CMS withheld it.

Patients who reported that their room and bathroom were "Always" clean

Not rated
Room was "always" clean85%

51 completed surveys · response rate 40% · 2024-10-01 → 2025-09-30

Patients who reported that their room and bathroom were "Sometimes" or "Never" clean

Not rated
Room was "sometimes" or "never" clean8%

51 completed surveys · response rate 40% · 2024-10-01 → 2025-09-30

Patients who reported that their room and bathroom were "Usually" clean

Not rated
Room was "usually" clean7%

51 completed surveys · response rate 40% · 2024-10-01 → 2025-09-30

Cleanliness - linear mean score

Not rated

No answer breakdown reported.

51 completed surveys · response rate 40% · 2024-10-01 → 2025-09-30

Cleanliness - star rating

Not rated

No answer breakdown reported.

51 completed surveys · response rate 40% · 2024-10-01 → 2025-09-30

Patients who reported that their nurses "Always" communicated well

Not rated
Nurses "always" communicated well94%

51 completed surveys · response rate 40% · 2024-10-01 → 2025-09-30

Nurse communication - linear mean score

Not rated

No answer breakdown reported.

51 completed surveys · response rate 40% · 2024-10-01 → 2025-09-30

Patients who reported that their nurses "Sometimes" or "Never" communicated well

Not rated
Nurses "sometimes" or "never" communicated well0%

51 completed surveys · response rate 40% · 2024-10-01 → 2025-09-30

Nurse communication - star rating

Not rated

No answer breakdown reported.

51 completed surveys · response rate 40% · 2024-10-01 → 2025-09-30

Patients who reported that their nurses "Usually" communicated well

Not rated
Nurses "usually" communicated well6%

51 completed surveys · response rate 40% · 2024-10-01 → 2025-09-30

Patients who reported that their doctors "Always" communicated well

Not rated
Doctors "always" communicated well96%

51 completed surveys · response rate 40% · 2024-10-01 → 2025-09-30

Doctor communication - linear mean score

Not rated

No answer breakdown reported.

51 completed surveys · response rate 40% · 2024-10-01 → 2025-09-30

Patients who reported that their doctors "Sometimes" or "Never" communicated well

Not rated
Doctors "sometimes" or "never" communicated well2%

51 completed surveys · response rate 40% · 2024-10-01 → 2025-09-30

Doctor communication - star rating

Not rated

No answer breakdown reported.

51 completed surveys · response rate 40% · 2024-10-01 → 2025-09-30

Patients who reported that their doctors "Usually" communicated well

Not rated
Doctors "usually" communicated well2%

51 completed surveys · response rate 40% · 2024-10-01 → 2025-09-30

Patients who reported that staff "Always" explained about medicines before giving it to them

Not rated
Staff "always" explained74%

51 completed surveys · response rate 40% · 2024-10-01 → 2025-09-30

Communication about medicines - linear mean score

Not rated

No answer breakdown reported.

51 completed surveys · response rate 40% · 2024-10-01 → 2025-09-30

Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them

Not rated
Staff "sometimes" or "never" explained4%

51 completed surveys · response rate 40% · 2024-10-01 → 2025-09-30

Communication about medicines - star rating

Not rated

No answer breakdown reported.

51 completed surveys · response rate 40% · 2024-10-01 → 2025-09-30

Patients who reported that staff "Usually" explained about medicines before giving it to them

Not rated
Staff "usually" explained22%

51 completed surveys · response rate 40% · 2024-10-01 → 2025-09-30

Discharge information - linear mean score

Not rated

No answer breakdown reported.

51 completed surveys · response rate 40% · 2024-10-01 → 2025-09-30

Patients who reported that NO, they were not given information about what to do during their recovery at home

Not rated
No, staff "did not" give patients this information5%

51 completed surveys · response rate 40% · 2024-10-01 → 2025-09-30

Discharge information - star rating

Not rated

No answer breakdown reported.

51 completed surveys · response rate 40% · 2024-10-01 → 2025-09-30

Patients who reported that YES, they were given information about what to do during their recovery at home

Not rated
Yes, staff "did" give patients this information95%

51 completed surveys · response rate 40% · 2024-10-01 → 2025-09-30

Patients who reported that NO, they did not discuss whether they would need help after discharge

Not rated
No, staff "did not" give patients information about help after discharge11%

51 completed surveys · response rate 40% · 2024-10-01 → 2025-09-30

Patients who reported that YES, they did discuss whether they would need help after discharge

Not rated
Yes, staff "did" give patients information about help after discharge89%

51 completed surveys · response rate 40% · 2024-10-01 → 2025-09-30

Patients who reported that their doctors "Always" explained things in a way they could understand

Not rated
Doctors "always" explained things so they could understand85%

51 completed surveys · response rate 40% · 2024-10-01 → 2025-09-30

Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand

Not rated
Doctors "sometimes" or "never" explained things so they could understand5%

51 completed surveys · response rate 40% · 2024-10-01 → 2025-09-30

Patients who reported that their doctors "Usually" explained things in a way they could understand

Not rated
Doctors "usually" explained things so they could understand10%

51 completed surveys · response rate 40% · 2024-10-01 → 2025-09-30

Patients who reported that their doctors "Always" listened carefully to them

Not rated
Doctors "always" listened carefully88%

51 completed surveys · response rate 40% · 2024-10-01 → 2025-09-30

Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them

Not rated
Doctors "sometimes" or "never" listened carefully4%

51 completed surveys · response rate 40% · 2024-10-01 → 2025-09-30

Patients who reported that their doctors "Usually" listened carefully to them

Not rated
Doctors "usually" listened carefully8%

51 completed surveys · response rate 40% · 2024-10-01 → 2025-09-30

Patients who reported that their doctors "Always" treated them with courtesy and respect

Not rated
Doctors "always" treated them with courtesy and respect92%

51 completed surveys · response rate 40% · 2024-10-01 → 2025-09-30

Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect

Not rated
Doctors "sometimes" or "never" treated them with courtesy and respect2%

51 completed surveys · response rate 40% · 2024-10-01 → 2025-09-30

Patients who reported that their doctors "Usually" treated them with courtesy and respect

Not rated
Doctors "usually" treated them with courtesy and respect6%

51 completed surveys · response rate 40% · 2024-10-01 → 2025-09-30

Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)

Not rated
Patients who gave a rating of "6" or lower (low)9%

51 completed surveys · response rate 40% · 2024-10-01 → 2025-09-30

Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)

Not rated
Patients who gave a rating of "7" or "8" (medium)8%

51 completed surveys · response rate 40% · 2024-10-01 → 2025-09-30

Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)

Not rated
Patients who gave a rating of "9" or "10" (high)83%

51 completed surveys · response rate 40% · 2024-10-01 → 2025-09-30

Overall hospital rating - linear mean score

Not rated

No answer breakdown reported.

51 completed surveys · response rate 40% · 2024-10-01 → 2025-09-30

Overall hospital rating - star rating

Not rated

No answer breakdown reported.

51 completed surveys · response rate 40% · 2024-10-01 → 2025-09-30

Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for

Not rated
Staff "always" explained new medications83%

51 completed surveys · response rate 40% · 2024-10-01 → 2025-09-30

Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for

Not rated
Staff "sometimes" or "never" explained new medications3%

51 completed surveys · response rate 40% · 2024-10-01 → 2025-09-30

Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.

Not rated
Staff "usually" explained new medications14%

51 completed surveys · response rate 40% · 2024-10-01 → 2025-09-30

Patients who reported that their nurses "Always" explained things in a way they could understand

Not rated
Nurses "always" explained things so they could understand82%

51 completed surveys · response rate 40% · 2024-10-01 → 2025-09-30

Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand

Not rated
Nurses "sometimes" or "never" explained things so they could understand3%

51 completed surveys · response rate 40% · 2024-10-01 → 2025-09-30

Patients who reported that their nurses "Usually" explained things in a way they could understand

Not rated
Nurses "usually" explained things so they could understand15%

51 completed surveys · response rate 40% · 2024-10-01 → 2025-09-30

Patients who reported that their nurses "Always" listened carefully to them

Not rated
Nurses "always" listened carefully85%

51 completed surveys · response rate 40% · 2024-10-01 → 2025-09-30

Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them

Not rated
Nurses "sometimes" or "never" listened carefully2%

51 completed surveys · response rate 40% · 2024-10-01 → 2025-09-30

Patients who reported that their nurses "Usually" listened carefully to them

Not rated
Nurses "usually" listened carefully13%

51 completed surveys · response rate 40% · 2024-10-01 → 2025-09-30

Patients who reported that their nurses "Always" treated them with courtesy and respect

Not rated
Nurses "always" treated them with courtesy and respect91%

51 completed surveys · response rate 40% · 2024-10-01 → 2025-09-30

Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect

Not rated
Nurses "sometimes" or "never" treated them with courtesy and respect1%

51 completed surveys · response rate 40% · 2024-10-01 → 2025-09-30

Patients who reported that their nurses "Usually" treated them with courtesy and respect

Not rated
Nurses "usually" treated them with courtesy and respect8%

51 completed surveys · response rate 40% · 2024-10-01 → 2025-09-30

Patients who reported that the area around their room was "Always" quiet at night

Not rated
"Always" quiet at night77%

51 completed surveys · response rate 40% · 2024-10-01 → 2025-09-30

Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night

Not rated
"Sometimes" or "never" quiet at night2%

51 completed surveys · response rate 40% · 2024-10-01 → 2025-09-30

Patients who reported that the area around their room was "Usually" quiet at night

Not rated
"Usually" quiet at night21%

51 completed surveys · response rate 40% · 2024-10-01 → 2025-09-30

Quietness - linear mean score

Not rated

No answer breakdown reported.

51 completed surveys · response rate 40% · 2024-10-01 → 2025-09-30

Quietness - star rating

Not rated

No answer breakdown reported.

51 completed surveys · response rate 40% · 2024-10-01 → 2025-09-30

Patients who reported NO, they would probably not or definitely not recommend the hospital

Not rated
"NO", patients would not recommend the hospital (they probably would not or definitely would not recommend it)2%

51 completed surveys · response rate 40% · 2024-10-01 → 2025-09-30

Patients who reported YES, they would definitely recommend the hospital

Not rated
"YES", patients would definitely recommend the hospital78%

51 completed surveys · response rate 40% · 2024-10-01 → 2025-09-30

Recommend hospital - linear mean score

Not rated

No answer breakdown reported.

51 completed surveys · response rate 40% · 2024-10-01 → 2025-09-30

Patients who reported YES, they would probably recommend the hospital

Not rated
"YES", patients would probably recommend the hospital20%

51 completed surveys · response rate 40% · 2024-10-01 → 2025-09-30

Recommend hospital - star rating

Not rated

No answer breakdown reported.

51 completed surveys · response rate 40% · 2024-10-01 → 2025-09-30

Patients who reported that when receiving new medication the staff "Always" discussed possible side effects

Not rated
Staff "always" explained possible side effects55%

51 completed surveys · response rate 40% · 2024-10-01 → 2025-09-30

Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects

Not rated
Staff "sometimes" or "never" explained possible side effects19%

51 completed surveys · response rate 40% · 2024-10-01 → 2025-09-30

Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects

Not rated
Staff "usually" explained possible side effects26%

51 completed surveys · response rate 40% · 2024-10-01 → 2025-09-30

Summary star rating

Not rated

No answer breakdown reported.

51 completed surveys · response rate 40% · 2024-10-01 → 2025-09-30

Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge

Not rated
No, staff "did not" give patients information about possible symptoms5%

51 completed surveys · response rate 40% · 2024-10-01 → 2025-09-30

Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge

Not rated
Yes, staff "did" give patients information about possible symptoms95%

51 completed surveys · response rate 40% · 2024-10-01 → 2025-09-30

Missing measures are not poor results

CMS suppresses a measure when too few cases were reported for the result to be reliable — common for smaller hospitals. A blank means not reported, which is different from a poor result. Hospitals with more blanks are not necessarily worse.

This is not medical advice

These are historical, aggregate measures about an institution. They do not describe the care any individual will receive, and they cannot account for your condition.

Talk to a clinician about your own care. In an emergency, call your local emergency number.

Other Acute Care - Veterans Administration in LA

Source: Centers for Medicare & Medicaid Services (CMS), Provider Data Catalog (data updated 2026-07-22) — https://data.cms.gov/provider-data/ · Data last updated 2026-09-27